Home Donor And Donor App
How can I make a donation in memory or in honor of someone?
1 Out of 4 Found HelpfulYes you can. Before you send the donation, you can fill in the name of the person whom you want to make donation in honor of inside the 'Add Message' section.The non profits can read any message that you type in the 'Add Message' field.
Why is my donation process taking longer than expected?
2 Out of 3 Found HelpfulOccasionally, our team may need to manually review donations. We kindly ask for your patience during this process. Our review period is Monday – Friday 9:00am-8:00pm EST and usually takes less than 24 business hours. To avoid a duplicate transaction, please refrain from resubmitting your donation. After our review, you will receive an email fr...
Read MoreHow to cancel or change the frequency my recurring payment?
0 Out of 0 Found HelpfulThere are two ways you can cancel your recurring payment.- Through the Werbylo App - Download the app for android or iOS. Sign in with your email. Go the 'Donations' tab. Select 'Recurring Payment'. You will see a list of recurring payments. Select the one that you need to cancel or change. Choose 'Cancel' to stop the payment. Select 'Change f...
Read MoreHow do I get my donation receipts?
1 Out of 4 Found HelpfulYou will receive your donation receipts send to your email as soon as you make a donation.
If you don't remember your password. Click on 'Forgot Password' and provide your email.You will receive a password reset link to your email and you can reset your password through the link.
Why can't I see my past donations on the Werbylo app?
2 Out of 4 Found HelpfulMake sure you use the same email while creating an account on the mobile app. If the email IDs match with your past donation's email ID, all your previous donations will be visible.
How to save/add/delete/view credit card on your account?
2 Out of 3 Found HelpfulDonors can access all their saved credit cards through Werbylo's mobile app for android and iOS.Once you login to the app. Go to Profile > Saved Payments You will see all the saved payment information here. You can easily save/add/delete/view the payment information here.
Read MoreHow to update your personal information, payment details, and account preferences?
2 Out of 3 Found HelpfulFor Donors - You can access your personal information through Werbylo's android or iOS app. You can change or add your personal information, payment details, and account preferences there.For Organization - Organizations can login to the dashboard and change information from the 'account settings' tab.
Read MoreHow to review your donation history?
2 Out of 3 Found HelpfulSign up for a free donor account with our smartphone app available for android and iOS to access your donation history and associated tax receipts. All donations made with the email address used to create your account will be recorded in the “Donations & Receipts” section of your account, organized by year and available for review at any time....
Read MoreHow to create a donor account?
1 Out of 4 Found HelpfulDownload out mobile app for android or iOS.Create a donor account in just a few clicks! Simply enter your email address and create a password to get started.Your account will be instantly activated, giving you access to all the features available. Sign up now and start making a difference!
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